FAQs – Serveetcons

Are there any guarantees or protection for a customer who is not satisfied with the job delivered by an artisan?

Customers who are not satisfied with the job offered by an artisan can make their complaints through the mobile app or any of our support channels. Serveetcons will resolve every issue amicably and also ensure that the customer gets value for the paid services.

Is there a background check for artisans?

Yes, artisans are mandated to submit service proofs during registration to confirm their skill validity and are required to use the KYC feature in the mobile app to verify their identities.

Can I register as both an artisan and a customer?

Yes, but you will need two different email accounts for registrations.

Is there a registration fee for artisans?

No, registration is free.

Are there any criteria or qualifications artisans need to meet in order to register?
Yes, there are qualifications to meet to register on Serveetcons as an Artisan. They are:
- Artisans must truly possess the skills they intend to register.
- Tech-savvy or knowledgeable on how to operate and navigate mobile apps.
- Provide evidence that indicates the skills they want to register are valid.

How much fee or commission does Serveetcons take from artisans after connecting them to customers?

Serveetcons charges artisans a 15% commission after linking them with customers.

How does Serveetcons handle payments and transactions for services provided?

We use Paystack as the payment collector. The artisans get paid in less than 48 hours for services rendered to customers.

Are there any specific guidelines or policies that artisans who want to register on Serveetcons should be aware of?

Yes, artisans who want to register on Serveetcons must use the Portal for lawful purposes. For further information on this, please read the Acceptable Use Policy.

How can artisans update or make changes to their profile or listed services?

Navigate the dashboard in the mobile app. Click on the picture icon to access the profile settings and star projects.

Is there a verification process for artisans skills or portfolio?

Yes, artisans will upload pictures, videos, or documents that prove their skill validity. The account will only be activated when the service proof has been verified.

Is there a rating or review system for artisans?

Yes, customers can view and rate artisans in the mobile app.

Can artisans showcase previous work or portfolio on their profiles?

Yes, artisans can upload and showcase previous work on their profiles for customers to see.

Can a customer communicate directly with an artisan before booking a service?

Yes, customers and artisans can chat via the website or mobile app to discuss the scope of work before booking.

How much does it cost to book an artisan?

There's no fixed cost of booking service on Serveetcons. The artisans determine the prices and negotiate fees with customers.

How can customers view the profiles and portfolios of artisans?

When customers submit service requests and Serveetcons identifies the artisans around, customers can click on artisans to view their profiles and portfolios before bookings.

Is there a cancellation policy for service requests?

Yes, customers who desire to cancel their service requests when the artisan is en route to the location will be charged a 5% fee before a refund.

Are there any membership benefits or rewards for frequent users?

Yes, our loyal customers are periodically rewarded with bonuses and incentives for their steady patronage.

What happens if there's an issue with the service or delivery?

Quickly use any of our customer support channels and make your complaint. Our service personnel are always available to receive and handle all issues constructively.